I do not jest.
In years gone by, I gritted my teeth as I staggered round the shops with my merry load of gifts and festive fayre.
The novelty of browsing for special gifts for that special someone, began to wear a tad thin after hours of trekking through shopping precincts and department stores. It was tiring, trawling the small boutiques and quaint, out-of-the-way shops that stock that something-a-little-bit-different, whilst accompanied by a few thousand other people, bent on the same task.
Shopping was a mixture of fun, tinged with exhaustion as I remember it, when the children were small. A trip to Argos to pick up that longed for toy would require a major feat of engineering as I struggled to carry the outsized box (no handles) and a pile of other items that I deemed my children worthy of receiving, through the crowded streets. Several trips back to the car, normally parked at the top of the multi-storey, would be necessary and the queues at each shop, stretched one’s patience to the limit.
Knowing no other way of course, I accepted all this as part of the general Christmas preparation. I even made myself believe I loved it all.
Then we heard news that online shopping would one day be the norm. How wonderful we thought, though could not truly imagine such a thing ever actually happening. It was the stuff of science fiction back then, along with Sat Nav and a milk bottle that was easy to open.
When online shopping did begin to take off, it didn’t replace all that hustle and bustle, it just lessened it for me. Ordering the larger items to be delivered to my door was a breeze. Having to wait in all day in case a delivery arrived was fine at first.
As time went on, waiting in became a chore. Why couldn’t these people give me a time or at least a time slot? Why did I have to be home from work for an entire day?
In those days, I collected a pile of accusatory cards,
“We could not deliver, your parcel has been taken to…”
We began having parcels delivered to the office instead so we wouldn’t miss them. Misunderstandings would abound of course as the wrong person received the parcel and inadvertently opened it but in all, we coped.
Lately, there has been another innovation. Garry.
I mention Garry because Garry is my DPD delivery guy. Garry could be any delivery driver really but giving him a name makes the whole experience more friendly. DPD obviously believe this or they would never have introduced us.
DPD, deliver for a range of stores from whom I have ordered gifts this year. They send me pleasant emails telling me my delivery is on its way and offer an online tracking facility. The tracking facility does not merely give a time slot for each delivery, however. It allows me to track my delivery man (Garry’s) progress on a local map.
I know my order will be delivered within the hour and for that hour, I am able to see where Garry is on the map, how many deliveries there are before me and when the system estimates he will arrive at my door. Garry is never late.
It is such a simple system and so customer friendly, I thought I should hand out an accolade to Garry and all those other delivery drivers and delivery companies, who are doing their best to lighten the load this Christmas season and right through the year.
Do you have a “Garry”?
Happy Christmas Shopping!
I do not jest.